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Infinnum believes personalized and holistic client engagements are the keys to helping clients and employees achieve their maximum potential.
Infinnum works with family businesses on various service engagements geared toward helping them grow and manage their companies. The Management Advisory Services practice unit works with clients to optimize company growth. To bring this to life, they partner with company owners and executives to craft personalized corporate programs targeting problem areas and supporting executives in this growth journey.
Bea and Eugine are Senior Consultants in the Management Advisory Services practice unit. They collaborate directly with company executives to develop insights and solutions for their organizations, and co-create tools and strategies necessary for organizational growth.
Bea and Eugine have been at Infinnum for over two years. Although they work in different cities, they often collaborate to guide clients through their development and growth. “About 75% of our time is spent working with clients, with the remaining 25% left to align internally with our team. We want to balance our time and focus on our team and ourselves so we can continuously grow and deliver high-impact solutions to our clients,” Bea explains. “Setting aside time to plan our weeks and align with our team has been helpful in meeting and exceeding client expectations,” Eugine continues.
Infinnum’s client track record highlights its commitment to continuous learning and transformation. Bea mentions, “Many of our clients are referred to us by other clients, so they trust us already.” Icons are heavily encouraged to invest in their clients' businesses, similar to how business owners invest in their organization. The Senior Consultants describe their approach as “holistic, personalized, and developmental” because they focus on the entirety of the organization rather than only the financials. Bea and Eugine also provide training and mindset sessions to help clients grow as leaders and managers.
Consulting engagements require Bea and Eugine to be adaptable and agile because there is no one-size-fits-all approach to their clients.
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These engagements are the Senior Consultants’ opportunity to showcase why other clients trust Infinnum. “The high degree of personalization we provide during the engagement and regular face-to-face interactions helps convey our value and care for our clients,” Eugine describes. Bea and Eugine invest significant effort into getting to know their clients. This investment always pays off for the Senior Consultants because they incorporate those findings into the insights and solutions they co-create with the client. This is how they deliver meaningful work.
Infinnum consultants have the unique opportunity to work and learn from company executives and owners. This type of exposure is rare.
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He credits Infinnum’s personalized approach to clients as the opportunity to learn insights and tips from company owners, which helped him become a well-rounded consultant.
Bea and Eugine have watched several clients transform as they accept and incorporate Infinnum’s proposed changes. She describes a deep sense of fulfillment when clients continue working with Infinnum. Bea clarifies that Infinnum’s end goal with clients is to eventually have them disengage because they can operate without Infinnum’s intervention. “The aim is to build sustainable systems and processes so the client can manage themselves and not rely on our intervention,” she continues. This attitude highlights Infinnum’s commitment to building sustainable solutions for their clients.
Infinnum’s clients are not the only ones who have grown from these engagements; Bea and Eugine have transformed. “Through these client engagements, I’ve developed my technical skills, gained an advanced understanding of financial modeling and budgeting, and increased my proficiency in data analysis and interpretation,” Bea explains. “Our exposure to different businesses has helped me widen my pool of industry knowledge,” Eugine adds. By building their competencies and capabilities, Bea and Eugine are better equipped to deliver meaningful change to clients that enable them to achieve their goals.
The growth isn’t limited to career development. The Senior Consultants describe how they developed their soft skills from client engagements. “I’ve gained more confidence in my abilities to manage client relationships, which has helped me become more assertive and effective when communicating with clients and teammates. By working with a range of clients, I’ve also developed a more adaptable mindset to help me quickly adjust to changing client needs or project demands,” Bea clarifies. “I’ve also developed stronger teamwork skills and learned to balance my patience and assertiveness when dealing with clients. The balance is crucial because we want to empathize with our client’s concerns and business challenges, but we also need to consider our deadlines,” Eugine explains.
Apart from growing in their communication and teamwork skills, both Bea and Eugine have found a greater sense of fulfillment when working with clients, as it allows them to align their professional and personal goals. Infinnum is committed to delivering holistic, personalized, and developmental solutions to clients. These engagements are journeys for both the client and Infinnum Icons. Infinnum believes that their Icons cannot help transform their clients unless they are first open to transformation themselves.
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